From first site survey to year ten.
A battery system is a decade-long commitment, not a one-time purchase. EcoSpark's engineering and field teams stay involved well past the sale — sizing the installation correctly, commissioning it on site, and keeping it healthy for years of duty.
Support built around the full life of your system.
Six services, one accountable team — from the first feasibility conversation to the maintenance contract that keeps a system performing years after commissioning.
Installation & Commissioning
End-to-end site installation and commissioning by EcoSpark-trained engineers.
- Site readiness assessment and installation planning
- Certified technician deployment for install and wiring
- Full commissioning, load-testing and handover documentation
Energy Audit & System Design
Load analysis and system sizing so every installation is right-sized from day one.
- On-site load profiling and backup-time requirement analysis
- Battery bank and system architecture sizing
- ROI and payback modelling for solar-plus-storage projects
Annual Maintenance Contracts
Scheduled preventive maintenance that catches degradation before it becomes downtime.
- Periodic health checks and state-of-charge calibration
- BMS firmware updates and diagnostic reporting
- Priority response SLAs for AMC customers
Battery Replacement & Retrofit
Direct lead-acid-to-lithium retrofit with minimal disruption to existing infrastructure.
- Footprint-matched replacement for existing battery rooms
- Safe decommissioning and recycling of legacy batteries
- Same-day swap options for critical-load sites
24×7 Technical Support
Round-the-clock technical support backed by EcoSpark's engineering team.
- 24×7 phone and remote diagnostic support
- Field engineer dispatch for on-site issues
- Spare parts and replacement unit logistics
Site Survey & Consultation
Pre-sales technical consultation to match the right system to the right site.
- Free technical consultation for qualifying projects
- Detailed site survey and feasibility reporting
- Custom voltage and capacity configuration guidance
A straightforward path from enquiry to energised.
Every project — from a single retrofit to a multi-site rollout — moves through the same four stages.
Consultation & Site Survey
Our engineers walk the site, profile the load and understand backup-time and budget requirements before recommending a single component.
System Design & Sizing
The battery bank, BMS and system architecture are sized to your actual load and duty cycle — not fitted to a generic catalogue configuration.
Installation & Commissioning
Certified technicians handle install, wiring and load-testing, and hand the system over fully commissioned with complete documentation.
Ongoing Support & AMC
Once live, the system is backed by 24×7 technical support and a scheduled annual maintenance contract for the life of the installation.
Support doesn't end at commissioning.
Every EcoSpark installation is backed by round-the-clock technical support and an annual maintenance contract designed to catch degradation long before it becomes downtime — because the reliability of a battery system depends as much on the service behind it as the cell inside it.
24×7 Response
Phone and remote diagnostic support, every day of the year, with field engineer dispatch when a site visit is needed.
AMC Coverage
Scheduled health checks, BMS firmware updates and priority-response SLAs for contracted sites.
Let's scope the right service plan for your site.
Whether it's a first-time installation or an AMC for an existing site, our engineering team can walk you through what full lifecycle support looks like for your project.