Warranty Policy

EcoSpark battery systems carry a standard warranty period specific to each product line, ranging from 3 years (EV and fleet packs) to 10 years (BESS platforms) from the date of commissioning — see the individual product page for the exact term.

The warranty covers defects in materials and workmanship, and — where stated — guaranteed minimum capacity retention over the warranty period, under normal use and within the specified operating conditions.

Damage from misuse, unauthorised modification, incorrect installation by a non-approved installer, operation outside the rated voltage/temperature range, or force majeure events is not covered under standard warranty.

To initiate a warranty claim, contact our technical support team at +91 99248 78518 or info@ecosparkgreen.com with your product model, serial number and a description of the issue. Our team will guide you through diagnosis and, where applicable, replacement or repair.

Customers with an active EcoSpark Annual Maintenance Contract receive priority response times and scheduled preventive checks in addition to standard warranty coverage. See our Services page for details.